Refund Policy

Every edit is custom work, so refunds depend on how far the project has progressed.

Before work begins

If you cancel before we start editing, you receive a full refund of any amount paid.

During the edit

If you cancel after editing has started, the deposit covers time already spent and is non-refundable. Any amount paid beyond the deposit is refunded.

After delivery

Each project includes a revision round. If the delivered video does not match the agreed brief, we will revise it first. If after revisions the work still does not meet the agreed brief, you may request a partial or full refund, reviewed case by case.

Not eligible

• Changes of direction after the brief was approved.
• Delays caused by late footage, scripts or feedback.
• Video performance (views, revenue) after publishing.

How to request

Contact us via WhatsApp or by email within 14 days of delivery. Approved refunds are sent to the original payment method within 7–10 business days.